We only succeed when our customers do which is why we put so much emphasis on our implementation, training and support. This has resulted in rave reviews from our customers.
Personalized Implementation and Training
At SeatAdvisor we believe that each implementation and training should to be personalized based on your needs and timeframe. We start with understanding your organization’s goals and then implement the training to help you reach them. Working with your schedule, we do personal 1-2 hour web training sessions as we teach you how to use the system. Our training is not generic mass training. Instead during the training we are actually building your season. At the end of the training, your events will be ready to go on sale.
As part of the implementation process we can migrate not only your patron records from other ticketing systems, but also your previous transaction history into the SeatAdvisor solution. This allows you to continue to use your historical data for marketing, fundraising and decision making.
All customers are assigned dedicated customer success managers to help manage all facets of their account. Our customer success team includes industry veterans that understand your issues and can help with best practices. Their focus is to take a holistic view of your goals and help you to achieve them. They are also collecting product feedback to ensure that we continue to build the features that you want.
Not all events happen during business hours. With that in mind, we provide live product support 24 hours a day/7 days a week. In addition to our live product support we also maintain an online “Knowledge Base”, with easy to follow written and video tutorials. With our two week update release cycle, we can also respond quickly if product changes need to be made.
Private Label / Custom Patron Interface
SeatAdvisor seamlessly integrates into your organization’s brand and any existing website(s) associated with your operations. Additionally, the interface can be customized to match the current styles and colors of your site without needing to change anything about your website. Your branding will be present through the entire ticket purchase process.
SeatAdvisor API (Application Programming Interface) is also available to clients with advanced IT specialists who manage other third party applications. Using the API, they can retrieve data from SeatAdvisor about venues, events, patrons, barcodes and transactions. Patron data and barcode scans can be posted to SeatAdvisor through the API as well.
“Training for the system and customer service are wonderful, and the employees are helpful and patient”
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